Delivery Policy

Here at Bodycollagen Group, we pride ourselves on excellent customer service and quick delivery.

Bodycollagen Colway distributor delivery policy

We know that you don't want to wait for days for your order to arrive. That's why we send every request within the UK Mainland by Royal Mail and use specialised warehouse that guarantees swift automated dispatch and fast delivery. Which means that all being well, you should receive your parcel within two working days (very often the next day!).

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland may take a little longer to arrive.

There are certain items that we are unable to post overseas, and if this is the case with any part of your order, we will contact you by email.

Please notice that some products, especially Natural Collagen gels, we may delay due to weather conditions. That product is vulnerable to a temperature exceeding 26oC, and therefore, there is a high likelihood it may decay and lose its property during delivery. In these occasions, we will delay dispatch and inform about it.

How will my parcel be sent UK mainland?

We post every single parcel with Royal Mail. That service costs £5. You will receive a tracking number on email. 

How will my item(s) be sent to the Republic of Ireland, Western Europe and Rest of the World?

At the moment we are focusing on the UK Mainland market, and we don't send our items abroad yet. However, we are happy to do it in individual cases. Please contact us in that case. 

How will I know when my order has been dispatched?

When your order has been dispatched, you will receive an e-mail confirmation with a tracking number.

Help! I haven't received my parcel, what should I do?

These are very seldom cases; however, if it happens, please contact us - we will do anything we can to help to find your parcel. Please note that once dispatched, the responsibility for a parcel takes Royal Mail.

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Do you need any help? Do you have any question? Don't hesitate to contact us:

Mobile phone: +44 7783443841
FaceBook: https://www.facebook.com/bodycollagen