Returns, Refund and Cancellation Policy

We put an effort to keep all our clients happy. There are numerous reasons, when a product may need to be returned.

We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail or by our Contact page form. 

 Bodycollagen Group return, refund and concellation Policy

Unwanted Goods

Please return goods unused and in the original packaging in perfect condition for resale within 60 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.

Please note that you are responsible for shipping costs when returning unwanted goods.

Faulty Goods

If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.

Please notice: Natural Collagen gel is a product vulnerable to temperature when you open a parcel check if the product acts like water or a gel. If it works like water it is faulty, please contact us in that case, the product will be replaced. However, we don’t refund products that were used and a seal broken.

Exchanging goods

If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

Changing or cancelling an order

Cancelling your order. You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us in writing within 7 days.

If you would like to amend your order and the order has not been despatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add any more items and you will be required to place an additional order.

Will any return costs be refunded?

If you return something because of an error on our part or because it's damaged or defective (like in case of faulty Natural Collagen gel), we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only).

We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.


Native Collagen DNA
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Collagen washing gel
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Intensive anti-wrinkle concentrate
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Do you need any help? Do you have any question? Don't hesitate to contact us:

Mobile phone: +44 7783443841